Refund & Cancellation Policy — Trixon Tech Private Limited

This Refund & Cancellation Policy applies to subscriptions purchased for the Trixon Tech SaaS product (“Product”) and forms part of our Terms of Use.

1. No Refunds

All subscription fees, including first payments, renewal payments, and upgrades, are strictly non-refundable, regardless of usage, once a payment has been successfully processed. This applies to monthly and annual plans alike. By subscribing, you acknowledge and accept this no-refund policy. Any refund, even where a situation described in Section 11 (Exceptions) applies, is granted entirely at Trixon Tech’s sole discretion and is not guaranteed or owed to you as a matter of right. Trixon Tech will evaluate each request on a case-by-case basis and may approve, partially approve, or decline it, and its decision on any refund request is final.

2. Free Trial

We offer a 7-day free trial. You may cancel at any time during this period at no charge, and you will not be billed. If you do not cancel before the 7th day ends, your subscription will automatically convert to a paid plan, and the payment collected at that point is non-refundable under Section 1.

3. Failed Payment Retry and Advance Billing Notice

If a scheduled renewal payment fails, we may retry the charge over the following few days before suspending access. Where required under applicable Reserve Bank of India (RBI) rules on recurring/e-mandate payments, we will send you advance notice (e.g., by email) before debiting your saved payment method for a renewal, giving you the opportunity to cancel or update your payment details beforehand. It is your responsibility to keep your payment method and contact details up to date to avoid a lapse in service.

4. One Free Trial Per Customer

The free trial described in Section 2 is limited to one trial per customer, company, or organization. We reserve the right to identify and block duplicate trial sign-ups (including through multiple accounts, email addresses, or payment methods) and to immediately convert or terminate such accounts without a further trial period.

5. Enterprise and Custom Agreements

Where you have entered into a separate, signed enterprise or custom service agreement with Trixon Tech that includes its own refund, cancellation, or billing terms, that agreement will govern in place of this Policy to the extent of any conflict.

6. Extended Service Outage

If the Product is unavailable due to an outage caused solely by Trixon Tech for a continuous period exceeding 72 hours within a billing cycle, excluding scheduled maintenance and events covered by Force Majeure under our Terms of Use, you may request a pro-rated service credit for the affected downtime by contacting us within 15 days of the outage ending. This is your sole remedy for service unavailability, in addition to any applicable Service Level Agreement (SLA).

7. Cancelling Your Subscription

You may cancel auto-renewal at any time from your account settings, or by emailing info@trixontech.io. Cancellation stops future billing but does not entitle you to a refund for the current or any prior billing cycle — you will retain full access to the Product until the end of the period you’ve already paid for.

8. Downgrades and Plan Changes

If you downgrade to a lower-priced plan, the change will take effect at the start of your next billing cycle; no partial refund is issued for the difference in the current cycle. Upgrades may be charged on a pro-rated basis for the remainder of the current cycle, and that amount is also non-refundable.

9. Taxes (GST and Other Applicable Taxes)

All fees are exclusive of applicable taxes unless stated otherwise. Goods and Services Tax (GST), where applicable under Indian law, and any other applicable central, state, or local taxes, levies, or duties will be added to the subscription price at checkout and charged in addition to the listed fee. Trixon Tech Private Limited’s GSTIN is 24AANCT2518G1ZD, and a valid GST tax invoice will be issued for each payment. Where a customer is also registered for GST and provides a valid GSTIN, that GSTIN will be reflected on the invoice as required. For international customers, applicable taxes such as VAT, sales tax, or withholding tax may apply based on your billing location and local law, and you are responsible for any such taxes not collected by us at checkout. As with subscription fees, taxes paid on a processed payment are non-refundable, except where a refund of tax is separately required or permitted under applicable tax law.

10. Chargebacks and Payment Disputes

If you initiate a chargeback, dispute, or reversal with your bank or card issuer instead of contacting us directly, we reserve the right to immediately suspend or terminate your account and access to the Product while the matter is investigated. Fraudulent or bad-faith chargebacks (i.e., disputing a legitimate, authorized charge for a service you used) may result in permanent termination of your account and may be contested by us with evidence of usage and authorization. We encourage you to contact us first at info@trixontech.io to resolve any billing concern before raising a chargeback.

11. Exceptions

Refunds may be considered, at our sole discretion, only in cases such as:

• Duplicate or accidental charges caused by a technical error
• Billing errors on our part (e.g., being charged an incorrect amount)

Requests for such exceptions must be raised within 7 days of the charge.

12. How to Raise a Billing Issue

Email info@trixontech.io with your account/registered email and order details. We aim to review and respond within 7 business days.

13. Currency

Charges are billed in the currency displayed at checkout (e.g., INR for customers billed in India). If your card is denominated in a different currency, your bank may apply its own conversion rate and fees, for which Trixon Tech is not responsible.

14. Payment Gateway

All payments are processed securely through our third-party payment gateway partners, including Razorpay, PayU, Stripe, and Cashfree. Trixon Tech does not store your full card, UPI, or bank details — these are handled directly by these PCI-DSS-compliant payment gateway providers. Any payment-processing errors, delays, or failures caused by a gateway provider are subject to that provider’s own terms and grievance process, in addition to Section 12 above.

15. Changes to This Policy

Trixon Tech reserves the unconditional right to amend, modify, or update this Refund & Cancellation Policy at any time, at its sole discretion, without prior notice. The updated policy will be posted on the Site with a revised “Last updated” date, and will govern all payments made on or after that date. It is your responsibility to review this Policy periodically; continued use of the Product after a change constitutes your acceptance of the updated Policy.

16. Consumer Rights

Nothing in this Policy limits any non-waivable refund or cancellation rights you may have under applicable consumer protection law in your jurisdiction.

17. Contact Us

Questions about this Policy? Reach out at:

Trixon Tech Private Limited
Registered Office: 901, Sarthana Business Hub, Near Dreamland, Sarthana Jakatnaka, Sarthana, Surat, Gujarat 395006, India
GSTIN: 24AANCT2518G1ZD
Email: info@trixontech.io
Phone: +91 79841 73828